Policy quality
Quality Improvement,
Customer Satisfaction
Ukuqhubekeka Business
- Improvement quality
Ukuphumeza umoya ISO 9001 umgangatho. Ngokusekwa njalo
ukuqamba Iphuculwa nobuchwepheshe kunye nenkqubo yolawulo lomgangatho, ukulwela ukuwenza kumgangatho kunye nenkqubela umgangatho-class ehlabathini.
- Customer Satisfaction
Thatha ngokupheleleyo impumelelo iimfuno zabathengi kunye nokulindelwe njengoko usukelo ukuze ekulandeleni; ukuphuhlisa nokunika iimveliso bazifezekisayo iimfuneko imithetho nemimiselo kunye neemfuno zabaxumi yeyona njongo ingqinelane; ukuba ukusebenzisa abangenakuzeyisa, bachitha ukusebenza, nokuphucula inkqubo ngalinye ukuzibophelela yomqeshwa ngamnye yeNkampani.
- Ukuqhubekeka Business
Ukuxhasa ukumamela iimfuno zabathengi, enika inkonzo okulungileyo, ube negama elihle yaye unyanisekile, njengoko uphuhliso oluqhubekayo yeNkampani ngayo siqinisekiso.
UMphathi Jikelele iqinisekisa ukuba umgaqo-nkqubo uya
1. lungise nenjongo yenkampani.
2. Quka ukuzibophelela neemfuno kwiintlanganiso yaye gqolo ukuphucula ukusebenza kwenkqubo yolawulo lomgangatho.
3. Nika isikhokelo sophuhliso ngokutsha iinjongo ezinobulunga.
4. Yiba kwaziswa kwaye ziqondwe ngaphakathi Company.
5. kuphononongwe ncomo zolawulo ukugcina ngokufaneleka ukuphumeza ukuphucuka okuqhubekayo.
Quality Objectives
1. I-General Manager iqinisekisa ukuba iinjongo ezisemgangathweni esekwe amasebe achaphazelekayo iNkampani kunye namanqanaba zolawulo ezahlukeneyo. Iinjongo umgangatho kufuneka enokulinganiswa kwaye kuhambelana nomgaqo-nkqubo esemgangathweni. Ekuqaleni konyaka ngamnye, ngokutsho-sikhokelo-nkqubo esemgangathweni kunye nokuphunyezwa kweenjongo zonyaka odlulileyo umgangatho, iNkampani acwangcise kwaye iqulunqe iinjongo ezikumgangatho yonyaka yeNkampani, aya kukhululwa kwaye yaphunyezwa emva kokuba imvume nguManejala Jikelele.
2. Iimviwo zaphakathi elide (leminyaka emithathu-) Usukelo Quality
A. sesivuno ≥ 98%
B. Product ibuyisela rate ≤ 1.5%
C. Customer complaints processing completion rate ≥ 95%
D. ukwaneliseka Customer ≥ 85% okanye ngaphezulu
Quality Commitment
UMlawuli Jikelele uqinisekisa ukuba yonke imisebenzi umgangatho leNkampani kuxhomekeke iimfuno zale nkqubo esemgangathweni. ukuba nakuphi na ukwaphulwa komgaqo-nkqubo kunye nomgangatho iinjongo ezikumgangatho uya kohlwaywa ukuqinisekisa ukuba umgangatho imveliso iNkampani kunye nomgangatho wenkonzo ukwanelisa ngokupheleleyo umthengi.
