Quality Yemfihlo
Quality Improvement,
Ukwanelisa Amakhasimende
Ibhizinisi Ukuqhubeka
- Quality Improvement
Ukuqalisa umoya ISO 9001 ejwayelekile. Through ukusungulwa njalo
ukuqamba kanye ngokuqhubekayo ubuchwepheshe nokuphathwa izinga uhlelo ngcono, abalwela ukwenza kahle ngekhwalithi, uchubeke izinga esezingeni lomhlaba.
- Ukwanelisa Amakhasimende
Thatha ngokugcwele ukufeza nezidingo zamakhasimende kanye okulindele njengoba umgomo ukuphishekela; ukuthuthukisa futhi ahlinzeke imikhiqizo nezidingo imithetho neziqondiso kanye nezidingo ikhasimende kuyinto inhloso uhambisane; ukuzivocavoca ukuzithiba, nikela ukusebenza, futhi sithuthukise inqubo ngamunye ukuzinikela yeNkampani isisebenzi ngasinye.
- Ibhizinisi Ukuqhubeka
Ukuze khulumela ukulalela izidingo zamakhasimende, ekuhlinzekeni insizakalo ezinhle, futhi ube nedumela elihle nokuba othembekile, njengoba ukuthuthukiswa yeNkampani okuqhubekayo isiqinisekiso.
General Manager kuqinisekisa ukuthi inqubomgomo izinga shall
1. Nezimo nenhloso eNkampani.
2. Faka ukuzinikela nokuhlangabezana nezidingo futhi ngokuqhubekayo kwenta ncono imphumelelo uhlelo lokuphatha izinga.
3. Ukuhlinzeka ngohlaka kwakhiwa noma kubukezwa Izinjongo izinga.
4. Yiba okuxhunywana futhi kuqondwe ngaphakathi Inkampani.
5. Yiba sibuyekezwe ngokusebenzisa ukuphathwa Izibuyekezo ukulondoloza ngokufaneleka sifinyelele intuthuko eqhubekayo.
Quality Objectives
1. I-General Manager kuqinisekisa ukuthi izinhloso izinga nime niqinile esibanjiwe neminyango efaneleyo iNkampani futhi amazinga ahlukahlukene ukuphathwa. Izinjongo izinga kufanele kube esilinganisekayo futhi uhambisane inqubomgomo izinga. Ekuqaleni unyaka ngamunye, ngokuvumelana nohlaka kwenqubomgomo izinga kanye nokufinyelela Izinjongo izinga ngonyaka odlule, iNkampani uhlela futhi lizokwenza izinga Izinjongo yeNkampani yonyaka, okuyinto kuzaphuma futhi iqaliswe ngemva kokuvunyelwa yi-General Manager.
2. Mid-term (iminyaka emithathu) Quality Goals
A. Ukuhoxa ≥ 98%
B. Mkhiqizo ibuyisela izinga ≤ 1.5%
C. Customer complaints processing completion rate ≥ 95%
D. Ukwaneliseka ikhasimende ≥ 85% noma ngaphezulu
Quality Commitment
IMenenja Jikelele liqinisekisa ukuthi yonke imisebenzi nekhwalithi Inkampani angaphansi nezidingo le Nqubomgomo Quality. Yikuphi ukwephula yenqubomgomo nekhwalithi izinga Izinjongo bazojeziswa ukuqinisekisa ukuthi izinga umkhiqizo yeNkampani kanye nekhwalithi yesevisi onganelisa ngokugcwele ikhasimende.
